NEW PROJECT
GenAI Support Agent
Explore the Dell Support Agent, a speculative project created as my final submission for the Artificial Intelligence for Product Certification™ program from Product School. This concept showcases how I applied AI-first product strategy and user-centered design to reimagine customer support, addressing real-world challenges with innovative, scalable solutions.
Featured Projects
Indeed Experience Hub
We transformed Indeed's design system documentation site into Experience Hub, a centralized platform that ensures consistent and configurable user experiences.
UPS Tracking & Shipping
We made it even easier to UPS customers to access the services they've come to rely on through online, mobile, chat and voice-enabled experiences.
Ingram Micro Redesign
How do you build the airplane while flying? The answer is surprisingly simple: piece-by-piece. We simultaneously redesigned Ingram Micro’s ecommerce experience while building a sophisticated design system from the ground up.
ProjectColor
With the ProjectColor app from The Home Depot, you can turn your design vision into reality by sampling all the colors of the visible spectrum to the perfect accent for your home decor.
Freelance Design Services
I offer various design-related solutions spanning the entire product lifecycle—from initial user research and conceptualization through interface design, content strategy, and product management. Whether you need to validate ideas, refine user experiences, or strategically plan product roadmaps, I work closely with you to deliver tailored, high-quality outcomes that align with your business goals.
Ready to take the next step? Contact me today to discuss your project’s needs and start transforming your digital products.
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I help shape your product strategy, define PRDs, set OKRs, manage backlogs, and create actionable roadmaps to guide your product’s growth and long-term success.
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I create intuitive user experiences through detailed wireframes, block frames, sitemaps, and interactive prototypes, ensuring your product aligns with both your vision and your users’ needs.
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I build visually cohesive, branded interfaces, leveraging a clear design language, well-crafted components, and custom design tokens so that your digital products feel polished and consistent.
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I deliver clear, compelling UX writing and conduct content audits to refine your messaging, ensuring every word guides and informs your audience effectively.
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I plan and execute user interviews, usability testing, and in-depth analysis to understand your users, providing you with data-driven insights that inform smarter product decisions.
About me
I’m an intuitive product design leader with extensive experience, both in the agency world and product side. I’ve leveraged my unique market knowledge and expertise in hands-on, user-centric design to create products people love.
My greatest strength lies in my ability to navigate through ambiguity calmly. I’m driven to ask the tough questions in service of connecting vision with strategic execution. My skills in charting roadmaps, managing backlogs, defining OKRs, and measuring success have been instrumental in improving customer satisfaction and growing business.
Above all, I value the power of relationships. I rely on my highly developed soft skills, intuition, and genuine love of people to foster a collaborative culture and enable my teams to deliver their very best.
Resume
Experience
UX Manager / Product Manager, Design System
Indeed, Austin TX
June 2022 to May 2024
Sr. Manager, Product Design
Dell Technologies, Round Rock
July 2019 to June 2022
Associate Director, Product Design
T3, Austin
March 2006 - May 2019
Art Director
Tribal DDB, Chicago
Art Director, Illustrator, and Developer
Freelance, Chicago
Areas of Expertise
Product Design | Product Management | Service Design | Design Systems | Usability Testing | Accessibility | Quantitative and Qualitative User Research | Analytics
Education
B.A. Art & Design
Columbia College Chicago
Professional Development & Certifications
Artificial Intelligence Product Certification™
Product School
October 2024
Accessibility: How to Design for All
Interaction Design Foundation (IxDF)
September 2024
Introduction to Generative AI
Google Cloud Skills Boost
July 2024
Introduction to Large Language Models
Google Cloud Skills Boost
July 2024
How to Create Tech Products Customers Love
SVPG
Feb 2020
Certified Design Sprint Master
Design Sprint School
Nov 2019
Additional Skills
Figma, Fig Jam, Miro, Sketch, Adobe CS, AEM, Drupal, Jira, Marketo, Azure, Qualtrics, Customer Experience, Design Strategy, Product Strategy, Design Leadership, Innovation, Facilitation, Service Blueprinting, User Personas, Agile Sprints, OKRs, Team Building, Mentorship, B2B, B2C, B2B2C, GenAI, LLMs, Retrieval-Augmented Generation (RAG), AI Model Selection, AI PRD
Clients / Brands
Recommendations
“Mitch’s exceptional product leadership has been instrumental in steering these projects toward success amidst significant changes and realignments of resources. His strategic vision ensures that every project aligns with broader business goals while pushing the envelope in innovation and design excellence.”
“When I think of Mitch, the first thing that comes to mind is his good-natured and thoroughly professional demeanor. I’ve never seen him panic or lose his cool, no matter how rocky the project got. He really grounds a team that he leads and because of this was one of the most sought-after creatives in the agency. ”
“Mitch’s skill set and dedication are unmatched. Culturally, Mitch is someone you want at your company and professionally, Mitch is someone you want leading your team.”
“Mitch demonstrates his leadership by example with the high level of quality and teamwork necessary to maintain a thriving creative environment.”
“Approachable, level-headed, patient, thoughtful, kind - all words I would use to describe his much-needed leadership style. He brings calm and steady leadership, thinking, and advice to the most chaotic situations.”
Art & Illustration
When I’m not working, I’m in my art studio drawing, painting, working on projects around the house, hosting makers nights, growing tomatoes, rooting for my hometown Chicago Cubs, playing harmonica, or hiking with my dog Earnest