ABOUT

A design and creative leader with over twenty years crafting human-centered experiences. Believer in speaking with actual customers to build inclusive products and services. Ability to manage multiple work streams to solve gnarly design problems and achieve desired outcomes. Earnest leader who shares project ownership and encourages open communication. Combines a sense of humor with a visual arts background to stay humble and have fun.

WORK EXPERIENCE

Dell // Sr. Manager, Product Design, 07.19 - present

• Authored the Dell Digital Services, Product Design Playbook to help train product teams in design thinking methodology

• Design sprint planning, facilitation, and coaching

T3 Austin // Associate Director, Product Design, 02.19 - 05.19

• Created and maintained design systems for Ingram Micro and UPS 

• Sprint planning and user testing for client design projects 

• Lead user experience and visual design for agency clients 

• Promoted a product and service design approach both within the agency as well as externally through public speaking engagements and written articles

T3 Austin // Associate Creative Director, 07.15 - 02.19

• Leads user experience and creative teams for UPS Digital and Mobile Customer Experience across the Austin and Atlanta offices

• Creates hands-on design and directs teams on native mobile and responsive web apps for UPS, Home Depot, IHG and Ingram Micro

• Lead successful bids for organic and new business growth, totaling nearly $11MM across multiple lines of the UPS account

• Outlined strategic vision for UPS Mobile customer experience including the creation of a product roadmap, and innovation prototypes

• Won design and development responsibilities for UPS’s Marketo platform

• Established a new product design workflow for the agency, trained designers in Abstract, Sketch and InVision

T3 New York // Associate Creative Director, 05.08 - 07.15

• Creative team leadership in both the New York, Austin, and Atlanta offices

• Lead creative concepting and execution for a successful pitch to become UPS's social media agency of record

• Created the UPS Social Media Playbook, allowing for streamlined branding for UPS internal and all design partners

• Lead creative and user experience for JPMorgan Chase credit cards; including a brand reboot for the Ink From Chase small business card

T3 New York // Senior Art Director, 03.06 - 05.08

• Lead creative concepting and art direction for Marriott Hotels & Resorts digital campaigns

• First creative hire for New York office

TribalDDB Chicago // Art Director, Flash Developer, 04.02 - 02.06

• Responsible for art direction, illustration, website and campaign development

• Design and development for Budweiser.com and Gatorade.com

EDUCATION

Columbia College Chicago, B.A. Art & Design

Design Sprint School - Design Sprint Master Certificate

SKILLS

Creative Direction • UX/UI Design • Prototyping • Identity/Branding • Strategy/Writing • Leadership/Mentoring • Design Thinking • Data Visualization • User Testing

TECHNOLOGY

Sketch • Abstract • InVision • Zeplin • Adobe CS • Anima / Principle • HTML/CSS

SELECT AWARDS

2018 Business Insider Intelligence’s Delivery Trust Survey, best package tracking features

2015 Austin ADDY Awards, UPS Sustainability, Digital Advertising, Website B2B, Silver

2014 IAC Award, UPS iPad App, Best Professional Services Mobile App

2013 iPadInsight.com, UPS iPad App, Best Free App of the Week

2009 New York ADDY Award, SpaceToInspire.com, Silver

2007 WMA WebAwards, MoreRoomToMove.com, Standard of Excellence

2007 WMA Internet Advertising Award, MoreRoomToMove.com, Outstanding Microsite

2004 LIAA, GetKidsInAction.org, Finalist

2002 Effie Award, State Farm, Silver

2002 LIAA, Budweiser.com, Finalist

QUOTES

“When I first joined T3 as an intern, Mitch was the first person who went out of his way to make sure my input as a junior designer was taken seriously. I can’t stress enough how important this kind of support is for someone growing in their career.” —Haleigh Houde, Experience Designer at Publicis Sapient

“What makes him such a successful design executor is a keen understanding of both business strategy and experience design principles - Mitch is a consummate creative problem solver.” —Christopher Howe, Group Director, Experience Design at VMLY&R

“I can recall many occasions where a singular question has led Mitch to locate an answer quickly with multiple references to back up his recommendation. His curiosity and hunger for knowledge leads him to research best in class solutions that continuously pushes the team forward.” —Leslie Harris, Product Designer at Nano

“Mitch’s skill set and dedication are unmatched. Culturally, Mitch is someone you want at your company and professionally, Mitch is someone you want leading your team.” —Justin Clemens, Sr. Lead Content Strategist at AT&T

CLIENTS

UPS, Ingram Micro, Home Depot, IHG, Staples, Capital One, JPMorgan Chase, Coca-Cola, Marriott Hotels & Resorts, Budweiser, Gatorade, Quaker Oats, State Farm, McDonalds, Chicago Tribune

ALSO

When I’m not working, I’m in my art studio drawing, painting, working on projects around the house, hosting makers nights, growing tomatoes, rooting for my hometown Chicago Cubs, playing harmonica, or hiking with my dog Earnest